Warranty Policy
Warranty & Support
MOOR products are backed by a comprehensive one-year limited warranty. Explore our coverage, exceptions, and claim procedures below.
Warranty Coverage
MOOR products are covered by a one-year limited warranty from the date of purchase, subject to the following terms and conditions:
- If a product is found to be defective within the warranty period, customers may return it to MOOR or an authorized MOOR representative for technical evaluation.
- Upon confirmation that the product is defective due to manufacturing or hardware faults, MOOR will, at its sole discretion, provide repair service or replacement at no cost to the customer.
- For all warranty-approved repairs or replacements, MOOR will cover the return shipping costs back to the customer.
Customer Service
Email Support
support@moor-audio.com
Service Hours
Mon–Fri, 9:30 AM – 5:30 PM (GMT+8)
Customer & Post-Warranty Support
Customer Responsibilities
- Provide a valid and verifiable proof of purchase.
- Prepay inbound shipping charges and assume transit risks.
Post-Warranty Support
- Repairs remain possible after the one-year warranty period expires.
- All subsequent repair parts, labor, and round-trip shipping costs will be charged to the customer.
Warranty Exclusions
The MOOR limited warranty does not apply to or cover any of the following:
- Damage caused by accidents, misuse, mishandling, or intentional neglect.
- Damage caused by liquid exposure, moisture submersion, or water corrosion.
- Damage resulting from unauthorized modifications, repairs, or incompatible third-party firmware/applications.
- Normal wear and tear, superficial cosmetic damage, or natural degradation of consumable parts (such as batteries or ear pads).
- Products purchased from unauthorized third-party sellers, liquidators, or second-hand transactions.
Warranty Claim Procedure
If you experience technical issues with your product, please follow these four streamlined steps:
Troubleshooting
Receive remote technical assistance from our experts to resolve common issues.
RMA Authorization
If hardware diagnostic is required, we will issue a Return Merchandise Authorization (RMA) number.
Evaluation & Service
Ship your item back for factory inspection followed by an official repair or replacement solution.