Warranty Policy
Warranty Coverage
MOOR products are covered by a one-year limited warranty from the date of purchase, subject to the following terms and conditions:
- If a product is found to be defective within the warranty period, the customer may return it to MOOR or an authorized MOOR representative for evaluation.
- Upon confirmation that the product is defective due to manufacturing or hardware faults, MOER will, at its sole discretion, provide repair service or replacement at no cost to the customer.
- For warranty-approved repairs, MOOR will cover the return shipping cost back to the customer.
Customer Service
Email: support@moor-audio.com
Service Hours: Mon–Fri, 9:30 AM – 5:30 PM (GMT+8)
Warranty Exclusions
- Damage caused by accidents, misuse, mishandling, or neglect.
- Damage caused by liquid exposure.
- Damage from unauthorized modifications, incompatible firmware, or applications not approved by MOOR.
- Normal wear and tear, cosmetic damage, or consumable parts.
- Products purchased from unauthorized sellers or second-hand transactions.
Customer Responsibilities
- Provide valid proof of purchase.
- Prepay inbound shipping & assume transit risk.
- Out-of-warranty repairs are paid by the customer.
Post-Warranty Support
- Repairs may still be possible after one year.
- All repair & shipping costs are charged to the customer.
Warranty Claim Procedure
- Contact Support – Email support@moor-audio.com
- Troubleshooting – Remote assistance
- RMA Authorization – If needed, we provide an RMA number
- Evaluation & Service – Inspection + repair or replacement